Refund Policy
At Scentsations Galore, your satisfaction with our natural and unique products is our priority. If you find yourself unsatisfied with your order, please contact our customer service, and we’ll assist you promptly.
To initiate a refund, please email your order number and email address for order verification.
Terms and Conditions:
Unused Items: Our 10-day refund policy applies to unused items purchased through our shop. Buyers are responsible for covering all shipping costs.
Shipping Damage: If your items arrive damaged during shipping, please reach out to us immediately.
Time Limit: Refund requests must be made within 10 days of purchase. Unfortunately, we cannot process refunds or exchanges after this period.
Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.
Refund Process:
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.
Late or Missing Refunds:
If you haven’t received your refund, check your bank account and contact your Credit Card Company or bank. For further assistance, please contact us.
Sale Items:
Refunds are only applicable to regular-priced items; unfortunately, sale items are non-refundable.
Exchanges:
We replace items only if they are defective or damaged. Email us for further assistance.
Gifts:
If the item was marked as a gift, you’ll receive a gift credit upon return receipt. If the item wasn’t marked as a gift, a refund will be issued to the gift giver
Shipping:
To return your product, mail it to the provided address. You are responsible for return shipping costs, and these costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for secure returns. We cannot guarantee the receipt of your returned item.